Get answers to common questions about our services
Visit our Tracking page and enter your tracking number. You'll see real-time updates on your shipment location and status.
Tracking is updated as your shipment moves through our network. Updates occur at each major checkpoint—typically daily, and more frequently during active transit.
Your shipment is being processed by government customs authorities. This usually takes 1-3 days but can vary by country and cargo type. Our team handles all documentation to expedite clearance.
If your shipment hasn't been dispatched for final delivery, we may be able to change the address. Contact support immediately with your tracking number.
We offer air freight, sea freight, courier services, cargo consolidation, package forwarding, import/export logistics, customs assistance, and door-to-door delivery.
Delivery times vary by service. Air freight: 1-3 days. Sea freight: 7-45 days. Courier: 2-7 days. Exact timeframes depend on origin, destination, and cargo type.
Yes! We consolidate partial shipments to reduce your costs by 30-50%. Ship when ready—we handle the rest.
We serve 150+ countries worldwide. If you don't see your destination listed, contact us for a custom quote.
Yes, we handle IMDG-compliant dangerous goods shipping. Contact our team for specific requirements.
Fees depend on weight, dimensions, destination, service type, and cargo type. Request a quote for accurate pricing tailored to your specific shipment.
Yes! We provide volume discounts and special rates for regular customers. Contact our sales team for details.
We accept credit cards, bank transfers, and other standard business payment methods. Ask about flexible payment terms for regular shippers.
Cancellations can be made before your shipment is dispatched. After dispatch, cancellation may incur charges. Contact us for specific details.
Required documents include commercial invoice, bill of lading, packing list, and sometimes certificates of origin or phytosanitary certificates depending on cargo type and destination.
Yes! Our licensed customs brokers handle all documentation, tariff classification, and government filings to expedite clearance.
Some items are restricted or prohibited internationally (hazardous materials, certain foods, etc.). We'll advise you on your specific cargo.
We optimize tariff classification, help with free trade agreement benefits, and ensure accurate valuation to minimize duties. Our experts can advise on strategy.
Yes, all our shipments include basic coverage. Additional insurance is available for high-value cargo. Discuss options when requesting a quote.
Report damage within 24 hours of delivery with photos. Our team will investigate and file a claim with the carrier.
We immediately investigate lost shipments. If the claim is approved, we provide full compensation based on declared value and insurance.